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Return Policy

Digital Audiometer Screening

Digital Audiometer Professional

Digital Tinnitus Test

These products carry a 3-Month Money Back Guarantee. If you are not 100% satisfied with the product within the first 3 months of your purchase, you will be given a full refund, excluding S&H fees. The refund will be processed in the same form that the original purchase was made. Notification of the processed refund will be sent via e-mail.

The following conditions must be met:

  • We must receive a hard copy of the completed by you Software Removal Form. Please contact us to request this form.
  • You must return to us DR1-R in the condition of original shipment. You are responsible for the cost of shipment.
AUDIO-CD

CD-CHECK

Public Gardens CD

Only unopened (cellophane wrap intact) or defective CD's can be returned for a refund. The refund will be processed in the same form that the original purchase was made. Notification of the processed refund will be sent via e-mail.

The following conditions must be met:

  • Unopened CD's - they must be mailed back to us within the first 15 days of receiving the shipment. You are responsible for the cost of shipment. When we receive the CD, you will be given a full refund, excluding S&H fees.
  • Defective CD's - you must notify us about a defective CD within the first 15 days of receiving the shipment. You must contact us for shipping instructions before sending the CD back to us. Failing to do so may result in you incurring the cost of shipping. Defective CD's will be refunded the full price including S&H or exchanged for a new CD.
DR1&DR2

DR1-R

DED

DEDpro

These products carry a 15-Day Money Back Guarantee. If you are not 100% satisfied with the product within the first 15 days of receiving the shipment, you will be given a full refund, excluding S&H fees. The refund will be processed in the same form that the original purchase was made. Notification of the processed refund will be sent via e-mail.

The following conditions must be met:

  • You must return the product in the condition of original shipment. You are responsible for the cost of shipment.
BIO-EMI This product carries a 3-Month Money Back Guarantee. If you are not 100% satisfied with the product within the first 3 months of receiving the shipment, you will be given a full refund, excluding S&H fees. The refund will be processed in the same form that the original purchase was made. Notification of the processed refund will be sent via e-mail.

The following conditions must be met:

  • You must return the product in the condition of original shipment. You are responsible for the cost of shipment.
Tinnitus e-book This product cannot be returned for a refund.

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